Lab Coats and Bright Ideas

At Smart Parking, we consider ourselves a world leader of parking technologies – so I thought it would be a good plan to use my first blog post to highlight a couple of nifty innovations the team have developed recently.

At Smart Parking, we consider ourselves a world leader of parking technologies – so I thought it would be a good plan to use my first blog post to highlight a couple of nifty innovations the team have developed recently.

New customer features in SmartRep

Business, attendant and special event hours

In the latest version of SmartRep (V5.0.0 – results may vary depending on system installed) we have a handy little feature that allows different sets of hours for the system to operate on. This allows more accurate reporting, allows for infringement messages to be distributed at reasonable times of day, and removes misinformation in the system, all of which provides the system with  more options and more flexibility.

Business hours

Ever wondered what happens during business hours and what happens outside those times? Well now we can compare.

Attendant hours

Just because a car park is open, it doesn’t mean that an attendant is on duty. With the addition of Attendant hours we now have the ability in the near future to create more accurate  enforcement efficency reports, and more efficient issuing of infringements. In other words, there’s no point in telling someone to issue a ticket if they are not at work yet.

Overstay hours

Just because a car park is open, it doesn’t mean we want to generate  overstay information. Likewise there may be instances where a car park management team wishes to view what overstays can be generated outside of Business Hours. Therefore Overstay Hours simply states what hours for the week you wish to enforce overstays.

Special events

Ever had those situations that completely stuff up your parking data for the week? The Football game, the parade, the strike or even carless days. We can help you with that. We now have the ability to set a special event in SmartRep that will override the parameters at a particular moment for either Business, Overstay or Attendant Hours.  So your “60-minute-parking-unless-the-big-game-is-on” parking is now a possibility.  This removes the inconvenience of having customers (who might be recovering from the sports loss), picking up a ticket on their return. Thus preventing riots, and promoting world peace. (O.K. perhaps that last point  is stretching it a little – but we think it’s a great idea). Of course the alternative of generating more infringements is also viable with this new resource if required, handy if you need clear the street (and keep it clear) for parades or other types of events

This feature is currently available to any Maintenance Level user on SmartRep, and can be found under the Site Management page.

And now some of the secret lab stuff – Periodically I will try and show you as much of the useful stuff we build into the back end.  These are the useful bits of tech that allow us to provide a premium service to our customers with Service Level Agreements, and they also help us diagnose problems on site prior to sending technicians to remedy. Today’s secret code phrase is “Bay Deactivation”.

Deactivating bays

Ever had this situation?

Not only are you unable to charge for these bays – thus bringing down your revenue for the period – your monthly reports are now going to show erroneous data as these two bays are unable to have cars parked in them. At Smart Parking, we believe that you should be able to have accurate data, easily, all the time. We have therefore developed a solution that allows us to deactivate specific bays, remotely, on request, so that you can have accurate data all the time. This allows the sensor to continue operation – but removes the erroneous data from your reports.

We offer this service as a part of our SLA, so please contact your nearest sales team member to take advantage of this service.

We hope that these features add value to people’s lives. But if you feel there is something new you would like us to work on, let us know, and we can see what solutions the technical team can come up with.

Share: