When it comes to training our parking attendants, we really focus on the importance of customer service – both for our clients, and for the customers who use the car parks in which our teams operate.
Every so often, though, we come across stories from our managed services business where a member of Smart Parking’s team has really gone the extra mile.
Such was the case recently when Sheila Morris, who was working in the Stafford Street car park of our clients Asda in Market Drayton in Shropshire, was alerted to a driver in distress.
Asda customer John Brimley had collapsed at the wheel of his car, and, hearing the cries of his wife Josie, Sheila responded. “I saw that he was very poorly, and, when I asked him what his symptoms were, he told me he had no feeling in his left arm. I also noticed that his speech was slurred.”
“I called emergency services, who gave me some immediate advice on how to position John until paramedics arrived.”
John was taken to the local hospital where he received treatment for a stroke. Fortunately, he is now recovering, and Sheila has been in touch with Mr and Mrs Brimley to check on his progress.
Charlotte Harvey, Head of Operations for Smart Parking said that Sheila’s actions underlined the broad role and the commitment to service provided by in-the-field team members. “Sheila’s alertness to Mr Brimley’s situation and attentiveness to the needs of both John and his wife at a very stressful time highlight the importance customer service can sometimes play in what’s an often demanding job. We’re very proud of how Sheila performed on the day – she’s set a really good example to all our managed services team members.”
Sheila - a local hero