ParkCBR - Frequently Asked Questions
1) What is the Smart Parking Trial?
- The Smart Parking Trial is a proof of concept trial to test the performance of 460 parking bay sensors, five LED parking availability street sign and the ParkCBR parking availability App.
- The aim of Smart Parking is to provide drivers with the capability to pre plan their parking with the ParkCBR parking availability app, and then be guided to available parking by LED street signs.
- It is a 12 month trial that will evaluate the benefits of providing the parking availability to drivers to evaluate its ability to decrease congestion, improve user experience.
- Manuka was selected as it provides a mixture of on-street & off-street parking, free & paid parking, and disability permit bays which often experience high parking occupancy levels on-street, particularly on Bougainville street.
- It is Strategic Priority of the ACT Government and forms part of Canberra’s Smart City agenda.
2) Why are the ACT Government trialing Smart Parking?
- Primarily to address problems caused by traffic congestion from drivers ‘circling the block’ trying to access busy/high level occupancy on/off street parking spaces, instead of low occupancy parking bays.
- The ACT Government has rolled out CBRFree Wi-Fi in Manuka and the Smart Parking will leverage the Wi-Fi network and is the logical next stage in the development of Canberra as a smart city.
- Digital Canberra consultations reported that the ACT public and businesses want digital options for finding and paying for their parking. As a result, the Digital Canberra Action Plan listed ‘introduce digital options for parking’ under Priority 5 – Digital Services.
3) What is the goal of the Smart Parking trial?
- The fundamental of the trial is to test the sensor, LED signage and app technology to see if it improves the car parking experience in the busy Manuka precinct.
- The ACT Government are seeking to provide a better parking experience for the local and wider ACT community to make Canberra easier to drive around and improves access to local businesses.
4) Why LED street signage?
- The Smart Parking trial involves installation of five LED intelligent traffic signs to guide the road user towards available parking spaces and show the where available spaces are the two main parking areas in Manuka:
o 191 bays Furneaux car park multistorey; and
o 108 bays on Bougainville street.
- Signage is a very important to ensure the trial benefits drivers who do not use the smart phone app for whatever reason. These drivers will be able to rely on the signs only to be guided to available carparks.
- ACT Government have consulted the Manuka business community on the locations of the signs on the four corners of the shopping precinct, and on the front of the Furneaux car park multistorey.
- Safety of drivers and pedestrians is the paramount considerations, particularly around the childcare centre, and with the medical centre and legal practice in the off-street, multi-storey structure. These businesses have been consulted from the early stages of deployment.
5) How do I use the ParkCBR smart parking App?
- Before road users get in their car, they should check the ParkCBR App, which shows the available parking spaces across 460 parking bays in Manuka shopping precinct, by on/off street, street name and by category – disability permit, free, paid, time limit etc.
- Upon approach to Manuka the driver is provided updated parking information on five LED intelligent traffic signs.
- If the driver chooses the Furneaux car park multistorey then green and red lights guide them to a parking spot.
- To use ParkCBR you will need a data connection to operate, WiFi or 3/4G.
- Users who require help with navigating to Manuka can press the navigation icon and Google Maps’ voice navigation.
6) How to download the ParkCBR parking availability app
- Android users will go to the GooglePlay Store, search for ‘ParkCBR’ and press Download. The download will start and take around a minute, depending on their mobile network. The user is then asked to press ‘Install’.
- Apple Smartphone users go to the AppStore, search for < ParkCBR >, and press Download. The download will start and take something less than a minute, depending on their mobile network. The user is then asked to press ‘Install’.
- Once installed, the app will display the legal Terms and Conditions which advise the user to use the app lawfully when in transit.
- The Terms and Conditions state that drivers are responsible for complying with the law as well as taking all necessary precautions for safe driving. Drivers must not use or interact with this ParkCBR app in any way while driving.
7) When will the trial start?
- The trial will be launched in April 2016, with the launch of the ParkCBR app and installation of LED intelligent street sign.
8) Key dates for the project
o November/December – equipment and sensors were installed in the on-street bays the Furneaux off-street carparking multistorey.
o December to March – operational acceptance testing of sensor network and App.
o April – trial commences
o End April 2017 – trial complete.
SMART PARKING VENDOR & TECHNOLOGY
9) Which company was selected to deliver the Smart Parking trial in Manuka?
- Smart Parking Ltd was the successful vendor for the Smart Parking trial in Manuka.
- Smart Parking Ltd are market leaders in smart parking technology with 70 per cent of the smart parking market globally. They have undertaken parking projects in Claremont, Western Australia, in the United Kingdom City of Westminster and the New Zealand cities of Auckland, New Plymouth and Taupo.
- SPL’s website is www.smartparking.com and an information video of Smart Parking Ltd’s deployment in Westminster Council is available here
- SPL’s parking app has been installed by over 50,000 users and has won three parking and technology awards: has 2014 British Parking Awards Parking Technology Award; 2013 Tech Success Innovation Award; 2013 Global Business Excellence Outstanding App Award.
10) What type of smart parking technology is being used in Manuka?
- The Manuka Smart Parking trial will use in-ground sensors to capture real time information on parking availability in 460 bays, to save drivers time and decrease ‘circling around the block’ on Manuka’s busy streets.
- The trial provides drivers with three additional ways of finding a parking space:
- ParkCBR app shows on-street and off-street availability for 460 bays, including FREE and PAID parking bays and 16 Disability Permit bays and accessed access through your mobile network.
- LED intelligent traffic signs showing availability in the Furneaux car park’s 191 bays and Bougainville street’s 108 bays (these two areas account for 65% of the 460 bays in the trial zone).
- Green and red overhead lights above 191 bays in the Fureaux car park multistorey.
- Smart Parking will offer advantages to Manuka’s retailers and businesses as improved turnover of parking spaces will give shoppers greater access in a more convenient and efficient manner.
- The Manuka Business Association has offered their full support for the trial and have made many positive statements about the trial and the benefits it will bring to the Manuka business community.
11) What are the key benefits of Smart Parking in other cities?
- Smart Parking can make it easier for you to find and pay for a park and help reduce your travel times, making it easier for you to move around Canberra during peak times.
o International studies suggest that 30 per cent of traffic in downtown areas are cars looking for a carpark (noting that the figure in Canberra may not be this high).
o Westminster Council, in London, has publically announced that they are looking into the possibility of creating a cashless parking scheme through radio frequency identification chips (RFID). In the future, motorists may be able to park and walk away – automatically paying for parking however long they stay.
- Smart Parking can reduce traffic congestion from cars cruising for a park. This can benefit everyone and reduce our emissions, making for a more sustainable and efficient city.
o The City of San Francisco found that Smart Parking reduced the amount of time spent searching for a parking space by 43 per cent.
o The City of Nice reports that Smart Parking reduced congestion by 10 per cent.
- Smart Parking can improve access for shops and businesses by improved optimisation of available parking spaces.
12) How is the Canberra free public Wi-Fi being utilised?
- Real time information from the sensors will be transmitted through Canberra’s CBRfree Wi-Fi network, which is now available in Manuka.
- Canberrans can access up to 7.5Gigs of free internet per month by
o Selecting < Wi-Fi > on your Device
o Selecting < CBRfree WiFi >
o Accept the < Terms and Conditions >
13) Is Smart Parking just about revenue raising?
- No. Smart Parking is about helping driver users to pre-plan their trip and make it easier for drivers to find a park quickly – it’s about convenience.
- The ACT Government acknowledge that Smart Parking will help make enforcement more efficient and the sensor technology will let us know exactly how long someone has overstayed, and better target limited resources to make it fairer for all drivers parking in Manuka.
- A key part of the enforcement approach in Manuka will be user engagement and education and promoting compliance with paid and timed parking.
- This provides more equity and fairness for drivers who do the right thing – enforcement and revenue raising is not the focus.
- The smart parking trial in Manuka is about finding a park and not paying for a park.
- The Manuka trial’s ParkCBR carpark availability app will complement the current Parkmobile payments app.
- The Smart Parking trial is an example of the government’s commitment to better transport in Canberra. The ACT Government have recently welcomed ridesharing to the capital, an Australian first, and announced the creation of Transport Canberra, a single agency responsible for the integration of buses with the new light rail network.
- These initiatives, along with the trial, will help manage Canberra’s growth, by reducing congestion, improving travel times and maintaining Canberra as the world’s most livable city.
PAYING FOR PARKING
14) How is this different to Parkmobile?
- Parkmobile is the pay-by-phone app that was released in mid-2014.
- This is an app to pay for parking at various locations across Canberra and now accounts for 9% of all parking transactions in the ACT.
- The Smart Parking Trial availability app is help drivers find a vacant car spot.
15) What is smart parking?
- Smart Parking is real time information on parking (collected by technology such as sensors in the ground) that allows smart phone apps and traffic signs to guide road users to an available parking space, and enforcement stakeholders to better identify parking 'over stayers' and monitor parking patterns .
16) How does Smart Parking fit with the ACT’s transport and parking policies?
- As Canberra transforms into a mature-sized city, demand for parking in our busy town centres will continue to increase. That’s why the ACT Government is committed to the strategic management of parking demand and supply.
- Investments in digital parking technology will enhance our city centres and make it easier for Canberrans and visitors alike to travel around our city.
- Smart Parking aligns with the Government’s commitment to ensuring Canberra remains a sustainable and livable city in the future.
- Smart parking technologies will help to manage this demand, and to ensure fair access to short-stay parking spaces is prioritised closer to businesses and facilities.
17) Is Smart Parking just about revenue raising? Will parking enforcement officers give road users a ticket the minute they overstay?
- No. Smart Parking is about providing a better user experience.
- The ACT Government acknowledge that Smart Parking will help make enforcement more efficient and the sensor technology will let us know exactly how long someone has overstayed, and better deploy limited resources.
18) What if road users don’t use smart phones, will they still be able to benefit from Smart Parking technology?
- Smart Parking can reduce traffic congestion, which benefits everyone.
- Even if you don’t use a smart phone or mobile device, Smart Parking will include traffic signs that will direct people to a parking space. If you have the internet at home, you will also be able to check the availability of parking before setting out.
- In saying this, in Canberra the use of technology, including smart phones, is high and this is expected to continue to increase in future.
- Once fully rolled out, access to the internet via Canberra’s new free public Wi-Fi network, CBRfree, will also make it easier for those road users in our community who may not have access to the internet otherwise.
19) Isn’t the use of phones while driving illegal? Will Smart Parking technology encourage road users to use their phones while driving?
- The ACT Government is committed to road safety and the enforcement of all existing road rules. The use of phones while driving has been illegal in the ACT for a number of years.
- Drivers should check their destination before they set out to help plan where they park.
- Drivers can also have a passenger use the app to check parking availability.
- (See Further Information below for full Terms and Conditions of app use)
20) What has the ACT Government done previously to make parking more convenient for road users?
- In 2014, 300 new off-street pay parking machines were rolled out across the Territory with new payment options, including credit card and pay by phone technology. 900 existing on-street parking meters are also being replaced.
- Since being introduced, the use of Parkmobile has grown – in July 2014, two per cent of users paid for parking with Parkmobile. By mid-2015, around 11 per cent of users paid for parking with Parkmobile. This demonstrates the growing demand for digital services in the community.
Significant investments are also being made to infrastructure such as bus-lane extensions and real-time information systems for bus-users.