Smart Parking has introduced a Service Support capability to ensure that the company’s New Zealand-based clients have rapid access to expert assistance. The move will ensure that customers who choose this option will be assured that their Smart Parking system continues to perform in peak condition.
Requests received by the company’s Service Support helpdesk staff are placed with Smart Parking’s team of six dedicated technicians, who then respond to enquiries and react according to their diagnosis of the client’s needs. All enquiries are processed through the company’s management software SmartRep to maximise response efficiency.
Paul Gillespie, Smart Parking CEO, says that a number of the company’s highest profile clients have already decided to participate in the new Service Support programme.
“As the developers and producers of our own hardware and applications, no-one knows our system better than we do”, says Gillespie. “Smart Parking is in the best position to react to client service issues, diagnose problems and implement remedies. We have created this service to deliver best-in-class performance levels, all underpinned by dedicated client SLAs, which is why customers including the cities of Taupo and Rotorua, and organisations like Auckland Transport have signed up to this service.”