Smart Parking has recruited Larry Eade to the position of Head of Operations to ensure that the business continues to set new standards in service delivery for its clients.
Based at the company’ s recently established technology hub in Auckland, New Zealand, Eade’ s focus will be on working with clients and Smart Parking’ s technical team to maximise the quality of the business’ s project service delivery. He will also ensure that the company’ s IT processes are fully scalable and repeatable across its client base and countries within which Smart Parking operates.
Previously an account manager with leading business process outsourcer Sitel, Eade brings an extensive level of knowledge and experience to the company’s operations team. He will build on Smart Parking’ s commitment to training and its culture of continuous improvement, using TOPdesk service management software to oversee client account management consistently and reliably.
Paul Gillespie, Smart Parking’ s Group Chief Executive, said that Eade’ s appointment would underpin the business’ s commitment to client service quality.
“Larry is an experienced manager who possesses a strong track record in anticipating then exceeding the expectations of clients within an IT project environment. We’ re confident that he will be able to take our service quality delivery to the next level.”