Appeals Handler

Full job description

Job Overview

We are a growing and ambitious global company looking for an Appeals Handler to join our team. This is an excellent opportunity for someone with a solid foundation in business administration and customer service who is eager to develop their skills in a hands-on, fast-paced environment. Helping to provide an efficient, effective and consistent appeals process for motorists. If you're detail-oriented, proactive, and looking for a role where your contributions really make a difference, we’d love to hear from you.

Roles and responsibilities may include but are not limited to:

• Carrying out accurate data entry and administrative tasks to support the appeals process
• Reviewing images of vehicles to ensure the registration number read by the camera matches the images and match up payments where possible
• Reading through appeals submitted by motorists (received both in the post and through the website) and investigating why the Parking Charge Notice (PCN) was issued, checking for payments, etc. and making a decision on whether to uphold or cancel the charge – if the PCN is upheld, writing up a response and issuing this to the motorist
• Providing cover for calls when required, which may include taking incoming calls from motorists from our appeals helpline and assisting them with their query

Qualifications

• GCSE English and Mathematics, grade C/4 or equivalent

Skills, experience and personal attributes

• Professional telephone manner: previous call handling/centre experience desirable
• Strong client service focus
• Solid experience of Microsoft Office
• Excellent attention to detail
• Sound logical thinking
• Great interpersonal skills
• A positive, can-do attitude
• Proactive
• Works well under pressure with timescales and targets to achieve
• Willingness to learn and develop

Behaviours

• Taking ownership and being responsive
• Communication skills (verbal and written)
• Teamwork and collaboration
• Integrity, openness and honesty – doing the right thing and doing what you say you will
• Problem-solving and using sound judgement

Job Types: Full-time, Permanent

Pay: From £25,396.80 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount
• Transport links

Work Location: In person

Click here to view on Indeed:

https://uk.indeed.com/viewjob?jk=22d8e413c2322e64&from=shareddesktop_copy