Frequently Asked Questions

Pay online: To make an online payment with a debit or credit card, click here to access our payment portal and have your Breach Notice to hand. A surcharge applies.

Pay via bank: We accept Breach Notice payment through online banking or at any Westpac NZ branch to the following account details:

Smart Parking Technology Limited – 03-0318-0895852-02

Make sure to include your Breach Notice reference in the reference field. We cannot allocate payment without this information, and your Breach Notice will be deemed unpaid.

To appeal a Breach Notice, either click here to complete the online appeals form, or write to Smart Compliance Management, PO Box 12584, Penrose, Auckland 1642. All appeals must be made in writing, and you should provide the Breach Notice reference, your car’s licence plate, and as much information as possible to the reason you are appealing, including any supporting documentation (i.e. a receipt to prove expenditure).

Should we receive no correspondence from you within 21 days, you will be issued a Breach Reminder Notice that will include an additional administration fee on top of the original Breach Notice amount. If you have not contacted us within 35 days of the date of the first Breach Notice, your details will be passed on to a debt collection agency with additional fees applicable.

If you have not received a reply within ten (10) working days, please check your junk/spam email folder, as our responses can sometimes be redirected there.

If you appeal within 21 days of the date of the first Breach Notice, we will pause the amount until we have responded and provided an outcome on your appeal. If the appeal is rejected and the Breach Notice has not been paid by the due date, the fee will increase as indicated in the letter you received.

Should you appeal after 21 days and your appeal is unsuccessful, you will be liable for the original Breach amount plus an additional administration fee. Should we receive no correspondence from you within 35 days of the date of the first Breach Notice, your details will be passed on to a debt collection agency with additional fees applicable. Should your appeal be unsuccessful and no payment is received within 14 days of a decision on an appeal, your details will be passed on to a debt collection agency with additional fees applicable.

Smart Compliance Management (a division of Smart Parking Limited) manages car parks for authorised parties to ensure that motorists are abiding by the policies for the use of their parking spaces. To maintain a high turnover and availability of parking, we ensure compliance with specified parking Terms and Conditions, a common practice in retail parking management. Smart Compliance Management ensures that the car park Terms and Conditions are adhered to and that the parking spaces are used correctly. Car park abuse is detrimental to landlords, businesses owners, and tenants. Smart Compliance Management provides a service that ensures the efficient and regulated use of car parks.

All Smart Compliance Management private parking sites have signage present with the Terms and Conditions of the facility, as well as other signage with important information that can include:

• Time limit restrictions
• Authorised parking restrictions
• Paid parking terms and tariff information

All signage on site is in line with regulatory and legislative requirements. Always read the signs carefully to understand the rules before you park.

A Breach Notice may have been issued due to multiple reasons:

• A Breach Notice may have been issued because a valid paid parking permit was not displayed.
• Vehicle registration was entered incorrectly – for example, plate ABC123 was entered as ACB123.
• Payment was made late – the vehicle was parked in the facility for longer than a reasonable period before payment was made.
• Payment permit was overstayed – the payment made was insufficient for the time spent parked. For example, the motorist paid for one hour of parking, but the vehicle exceeded this time with no further payment.
• Payment for the site was not made correctly – a council or third-party payment app was used to pay for parking inside the car park, with parking enforcement overseen by Smart Compliance Management.

Yes. Smart Compliance Management has written authority to operate and issue Breach Notices from the authorised party. Smart Compliance Management voluntarily follows the guidelines under the Code of Practice for Parking Enforcement on Private Land, which details recommendations for parking enforcement on private land.

Rules relating to parking your vehicle on private property (such as private car parks or retail car parks) are made by the property owners and are detailed on the signage displayed in the car park. By entering the car park, you are entering into a contract where you are agreeing to abide by the Terms and Conditions of parking, as displayed in the car park. If a motorist breaches the Terms and Conditions of parking, Smart Compliance Management is able to issue a Breach Notice.

Smart Compliance Management are accredited to use the NZTA Motochek database to request the registered owners details in order to issue Breach Notices to vehicles that have failed to adhere to the advertised Terms and Conditions.

To ensure fairness, we apply short grace periods before issuing a notice. These allow reasonable time for:

• Before payment – to read signs, decide whether to stay, and pay.
• After paid time expires – to return to your vehicle and exit.
• After a time limit is reached – a short buffer to cover delays such as loading or internal traffic.

Registered ownership details are provided to Smart Compliance Management by the NZTA, Pursuant to section 241 of the Land Transport Act 1998 when a vehicle has been parked in breach of the terms and conditions of a private car park. In order to be able to request this information, Smart Compliance Management (a division of Smart Parking Limited) is accredited to use the NZTA Motochek database as per Gazette Notice 2025-au4281.

The CSS Disability Action scheme for disabled drivers allows permit holders to park in accessible car parks (displaying the wheelchair symbol), standard car parks, and metered spaces for longer than the stated time limits. This applies only to public roads and not to private land.

Smart Compliance Management enforces rules on private land. Therefore, disabled drivers must comply with the same rules as everyone else in the car park they have entered.

No. We issue parking Breach Notices, which are contractual breach fees.

Some publications and social media suggest only liquidated damages are enforceable. This is incorrect. Case law and Tribunal decisions confirm that contractual breach fees are valid and enforceable.